Contact & Bug Reporting
Direct Engineering & Statutory Support Channels
We welcome technical inquiries, statutory code updates, accessibility observations, and algebraic audits from New Zealand accountants, payroll managers, legal practitioners, and everyday users. All computational engines are maintained directly by lead systems architect David Miller and our core engineering team.
General Support & Enquiries
Email: [email protected]
Platform questions, institutional partnerships, and feedback.
Engineering & Algorithms
Email: [email protected]
Mathematical review, IEEE 754 precision, and code verification.
Lead Systems Architect Direct Profiles
Connect with founder David Miller across verified developer platforms:
Client-Side Message Dispatch
Use the form below to transmit an inquiry directly to our engineering desk. Note that no message parameters or user telemetry are stored in cookies or external databases.
Structured Bug Reporting Protocol
When reporting a mathematical discrepancy or discrepancy with official Inland Revenue tables, providing exact test fixtures accelerates engineering verification. Please refer to our standardized triage matrix:
| Severity Level | Discrepancy Category | Required Submission Information | Resolution Protocol |
|---|---|---|---|
| Critical | Statutory Tax / KiwiSaver Formula Error | Exact gross pay, tax code, pay period, expected IRD table value, and actual tool output. | Immediate code patch and changelog revision within 24 hours. |
| High | Banking & Amortization Boundary Failure | Principal loan sum, interest rate, term, compounding frequency, and browser environment. | Mathematical re-verification and boundary edge-case handling within 48 hours. |
| Medium | WCAG 2.1 AAA Accessibility or DOM Issue | Assistive technology used (e.g. NVDA, VoiceOver), specific URL, and focus state failure. | ARIA markup rectification in next scheduled production build. |
| Low | Typographical or Reference Link Clarification | Page URL, offending paragraph, and recommended wording or official citation link. | Documentation update in continuous integration queue. |